You are only as good as your next error. The reliability professional needs ongoing training to perform and to do it in a safe and reliable way. The need to update competences and skills to perform the job. That is important - but we concentrate on those qualities that help to make sense of ambiguous situations that may invite the next error. Those events that are not quite like the ones outlined in the textbook. What is needed is situational awareness, pattern recognition, tacit knowledge and maintaining an informed culture. Our training activities center on these essential features.